Wiktoria Pawlak

Founder of The Assist

Delegate the everyday
and reclaim your time.

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virtual assistant
Wiktoria Pawlak

Founder of The Assist

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Frequently Asked Questions

We clear up the doubts standing between you and your first delegated hour.

A Remote Manager is a person with more than 2 years of experience in roles such as office manager, administrative specialist, or project manager—managing processes and streamlining operations. A Virtual Assistant is a right hand in everyday tasks, with 6 months to 2 years of experience ranging from personal support and administration to basic social media activities. A Freelancer is a specialist in one specific field, e.g., graphic design, websites, content, or recruitment—delivering defined projects.

The cost of working together depends on the scope of support you choose. After a brief conversation about your needs, we prepare a tailored offer within 12 hours. This is support tailored to your business.

Yes. Tasks are carried out by a dedicated, real person who gets to know you, your business, processes, and way of working. As a result, the support is consistent, effective, and does not require continuous onboarding.

Delegating tasks is simple and flexible—you choose the communication channel that’s most convenient for you. Our clients most often use WhatsApp (messages, voice notes), email, or task management tools such as Nozbe. You can assign tasks 24/7. We handle them between 9:00 AM and 5:00 PM, and each request goes directly into the queue of the dedicated person. Most tasks are completed the same day or, at the latest, the next business day. For larger projects, we agree on a delivery timeline together. Urgent matters and emergencies are handled as quickly as possible whenever feasible.

Security and data confidentiality are our priority. We work based on non-disclosure agreements (NDAs); everyone collaborating with The Assist signs an NDA. We use secure tools and clearly defined rules for access to information.

That’s natural. We’ll guide you through the entire process step by step—from setting priorities and your first tasks to smooth collaboration. We start with simple things, without upheaval and without chaos.