Boutique virtual assistant agency ยท Warsaw ยท since 2020

Virtual assistant and remote executive assistant - the right hand for entrepreneurs and companies.

Virtual assistant and remote executive assistant - the right hand for entrepreneurs and companies.

Virtual assistant and remote executive assistant - the right hand for entrepreneurs and companies.

An assistant takes over your everyday tasks. A manager takes responsibility for entire areas of your business: invoices, projects and the team. One dedicated person, working remotely, on a package of hours - with no full-time employment and no recruitment.

โœ“ Contract and NDA from day one

โœ“ One dedicated person

โœ“ Start in 24 h

Wiktoria Pawlak, founder of The Assist

Every collaboration is personally onboarded and supervised by Wiktoria Pawlak - founder of The Assist, who has spent over 12 years working behind the scenes for entrepreneurs, companies and public figures.

The Assist is a boutique agency of virtual assistants and remote executive assistants based in Warsaw, operating since 2020. We support entrepreneurs, founders, small and medium-sized businesses and startups all over Poland - remotely, in packages of hours. Every client has one dedicated person, and every collaboration is covered by a contract and NDA from day one.

The Assist is a boutique agency of virtual assistants and remote executive assistants based in Warsaw, operating since 2020. We support entrepreneurs, founders, small and medium-sized businesses and startups all over Poland - remotely, in packages of hours. Every client has one dedicated person, and every collaboration is covered by a contract and NDA from day one.

The Assist is a boutique agency of virtual assistants and remote executive assistants based in Warsaw, operating since 2020. We support entrepreneurs, founders, small and medium-sized businesses and startups all over Poland - remotely, in packages of hours. Every client has one dedicated person, and every collaboration is covered by a contract and NDA from day one.

6+

6+

6+

years on the market

93+

93+

93+

clients

1 in 20

1 in 20

1 in 20

people pass our recruitment

99+

99+

99+

types of tasks

Companies we grow with

Companies we grow with

Two levels of support

Virtual assistant or remote executive assistant? Choose what you want to delegate.

An assistant takes over tasks. A manager takes responsibility for an entire area. Either way, you work with one dedicated person, with a contract and NDA from day one.

Supports you

Virtual Assistant

Personal Assistant ยท Private Assistant ยท Virtual Assistant

You delegate tasks.

A virtual assistant is your remote assistant for business and private matters. You write what needs doing - she gets it done and reports back.

  • For entrepreneurs and founders
  • Min. 2 years of experience

What a virtual assistant takes over

A virtual and personal assistant takes care of business and private matters: from your inbox and invoices to travel planning, appointments and shopping. You get your time back, we take care of the details.

  • Virtual AssistantBusiness matters

    Email and calendar

    Sorting, replies, scheduling meetings
  • Personal AssistantPrivate matters

    Travel planning

    Flights, hotels, transfers, daily schedule
  • Virtual AssistantBusiness matters

    Invoices for your accountant

    Collecting, paying, passing them on
  • Personal AssistantPrivate matters

    Booking appointments

    Doctors, specialists, trainers, rescheduling
  • Personal AssistantPrivate matters

    Shopping and orders

    Research, comparison, delivery tracking
  • Virtual AssistantBusiness matters

    Supplier quotes

    Enquiries, quotes, comparisons, pro formas
  • Personal AssistantPrivate matters

    Returns and complaints

    Labels, couriers, calls with hotlines
  • Virtual AssistantBusiness matters

    Summaries and reports

    Costs, deadlines, monthly overviews
  • Personal AssistantPrivate matters

    Trusted service providers

    Housekeeper, cook, repairs, physiotherapist
  • Virtual AssistantBusiness matters

    Damage and insurance

    Claims, hotlines, appeals
  • Personal AssistantPrivate matters

    Rentals and real estate

    Finding listings, agents, negotiations
  • Virtual AssistantBusiness matters

    Letters and official matters

    Correspondence, documents, keeping deadlines
  • Personal AssistantPrivate matters

    Household matters

    Servicing, cleaning, repairs, appointments
  • Virtual AssistantBusiness matters

    Conferences and training

    Registrations, payments, calendar entries

from โ‚ฌ180 net per 28-day package

Meet your virtual assistant
Supports your business

Remote Executive Assistant

Office Manager ยท Administration Specialist ยท Executive Assistant

You delegate a whole area, not tasks.

A remote executive assistant, also called a remote office manager, runs finance, HR, clients and marketing without you overseeing every detail.

  • For companies, SMEs and startups
  • Min. 4 years of experience

What a remote executive assistant takes over

A remote executive assistant takes over entire areas of your business: from invoices and debt collection to client contact, team benefits and marketing. You run the company, we keep the processes running.

  • Clients

    Activating new users

    We call before a client forgets about you
  • Finance

    Debt collection

    Money back in your account, not โ€œtomorrowโ€
  • Marketing

    Word-of-mouth marketing

    Facebook group posts that sell
  • RecruitmentDelivered by The Match

    Freelancer recruitment

    The right person without digging through CVs
  • Finance

    Payment control

    Every transfer checked, nothing slips through
  • Clients

    Offers and contracts

    Ready to sign before the deal goes cold
  • HR

    Team events

    The team has fun, and you organise nothing
  • Clients

    CRM and contact database

    Every conversation logged, follow-ups on time
  • Finance

    Invoices and pro formas

    Issued, corrected and sent on time
  • HR

    Employee benefits

    Sports cards, packages and consents sorted
  • Finance

    Timesheets and reports

    Team hours and costs in one file
  • Organisation

    Research and quotes

    Compared offers instead of hours of searching
  • HR

    Gifts and occasions

    Birthdays and holidays nobody forgets
  • Organisation

    Office and equipment

    Internet, phones, business cards, rentals
  • Marketing

    Blog and website

    Content on time, according to plan

from โ‚ฌ410 net per 28-day package

Meet your remote executive assistant

Need someone full-time? Recruitment is handled by our brand The Match. The Match recruitment โ†’

Share your tasks today.

Tell us what is taking up your time. During business hours we reply within 30 minutes.

This is what delegating looks like

One message. The rest is on us.

Wirtualna AsystentkaMessage

We are looking for a house in Spain to rent all year round. Please contact local real estate agencies, collect offers that meet our criteria and arrange viewings.

Time regained:10+ hours
Zdalny ManagerMessage

Please keep ongoing control of payments: booking transfers, uploading invoices to the drive, issuing re-invoices and chasing client arrears. Once a week, please send me a short summary.

Time regained:approx. 15 hours a month
Wirtualna AsystentkaMessage

We are planning an intimate wedding. Please collect restaurant offers, check available dates and coordinate arrangements with the chosen vendors.

Time regained:15+ hours
Zdalny ManagerMessage

Please issue invoices every month, following the Loom video instructions and information from the team.

Time regained:approx. 15 hours per 28 days
Wirtualna AsystentkaMessage

My dishwasher broke. It is 15 years old, so repairing it makes no sense. Please find 3 options of the same or a similar model with the same dimensions, then buy it and arrange delivery, ideally with collection of the old one.

Time regained:approx. 4 hours
Zdalny ManagerMessage

We have a dozen or so unpaid invoices. I need someone to contact the clients and carry out soft debt collection.

Time regained:approx. 4 hours
Wirtualna AsystentkaMessage

Please take over paying my bills. We will set up a sub-account. Please add the payment dates for rent, water, gas and phone to the calendar. I do not want automatic payments, I prefer someone to keep an eye on it.

Time regained:approx. 3 hours per 28 days
Zdalny ManagerMessage

Please prepare a presentation with the quarterly results for the board meeting. Please collect the data directly from the team. No custom design needed, please use AI. Please send the finished presentation by Thursday.

Time regained:approx. 6 hours
Wirtualna AsystentkaMessage

Please research a two-week trip to Thailand: flight prices for a family of 4, hotel recommendations and a route. You can use AI, but please verify all recommendations, look up the places and propose a plan. You have 10 hours for this.

Time regained:10+ hours

0

0

0

phone calls made by the client in a month

phone calls made by the client in a month

2 purchase complaints, 6 returns to foreign online shops, co-organising a conference with the team, support with the clinic renovation, travel planning, booking doctors and medical tests. All by one assistant, in one month - and 20 hours regained for the client.

2 purchase complaints, 6 returns to foreign online shops, co-organising a conference with the team, support with the clinic renovation, travel planning, booking doctors and medical tests. All by one assistant, in one month - and 20 hours regained for the client.

2 purchase complaints, 6 returns to foreign online shops, co-organising a conference with the team, support with the clinic renovation, travel planning, booking doctors and medical tests. All by one assistant, in one month - and 20 hours regained for the client.

Clinic founder

Packages for a virtual assistant and a remote executive assistant are priced in EUR net, paid upfront in 28-day cycles. Virtual assistant pricing โ†’

Reviews

Client reviews of The Assist virtual assistants

โ€œThanks to The Assist, I sleep soundlyโ€ - Maล‚gorzata Ohme

  • Dr Katarzyna ลoza-Soล‚tykDr Katarzyna ลoza-Soล‚tykFounder of Soldent Aesthetic Orthodontics and Implantology Clinic

    I wholeheartedly recommend Julia as a virtual assistant. Working with her has been extremely satisfying from the very beginning. Julia not only carries out her duties professionally, but also shows tremendous commitment, diligence and initiativeโ€ฆ

  • MindgramMental health and well-being platform

    The Assist is a qualified, competent team that finds a solution in every situation. Working with The Assist makes it possible to run projects across many areas in parallel. I especially recommend The Assist to startups that need extra help during intense periods, when there are not enough people. Thanks to The Assist, employees can focus on key tasks, which translates into efficiency and quality of work.

  • Prof. Rafaล‚ OhmeProf. Rafaล‚ OhmePsychologist, expert in emotions

    The Assist proves every time that multitasking is possible, even enjoyable - as long as it is managed well. I have never worked with better professionals. Thank you very much and good luck with new clients and challenges.

  • Iwona WencelIwona WencelCEO and owner of WNCL Sp. z o.o., HR Executive

    With so many projects, tasks and an active family life, it is easy to get lost, worn out, and sometimes even forget something really important. Fortunately, there is The Assist. I am glad that during the most demanding period of my life I could count on their professional support. Speed, an โ€œexternal memoryโ€, taking on almost impossible tasks and delivering them - these are just a few features of working with The Assist. I warmly recommend them.

  • Maล‚gorzata OhmeMaล‚gorzata OhmePsychologist, journalist, podcaster

    The Assist is my right hand in private life and in business. Thanks to The Assist I sleep soundly, and during the day I focus on what matters. Since I started working with The Assist, my quality of life has improved significantly.

  • Jakub Zieliล„skiJakub Zieliล„skiCo-founder & CEO Mindgram

    I warmly recommend The Assist's services to anyone looking for support in difficult times. Their professionalism, speed and individual approach to every client are truly impressive. Thanks to the experts at The Assist, I can manage my commitments effectively. The company understands its clients' needs perfectly, which is rare in our fast-changing world. I highly recommend their services to anyone struggling with too many responsibilities.

  • Sebastian KotรณwSebastian KotรณwBusiness speaker

    Professionalism in every respect. Over the past years I have had the pleasure of running several projects with their support that would not have succeeded without their commitment. Thanks to their effective help with recruitment, I saved a lot of time and hired exceptional specialists who are still valuable members of my team today. Their support was key in taking the load off me during complex projects and in handling many organisational matters. I wholeheartedly recommend working with them - they guarantee 100% success.

  • FintieraFinancial management dashboards in SAP ERP

    I am happy to give a recommendation - our collaboration with your team is at a very high level. Everything runs smoothly, professionally and with great commitment. I especially appreciate the initiative, dedication and openness to suggestions, which translates into fast and effective action. Thanks to Mirka's support, our team is genuinely relieved in running internal company processes, while keeping them continuous, high-quality and on time.

  • SonarHomeProperty valuation and agent recommendations

    Working with us as a virtual assistant, Wiktoria provides very solid administrative and operational support, especially in finance and document handling. Thanks to her consistency and good organisation, our processes are in order and we keep ongoing control over key matters. A reliable and independent partner to work with.

  • Era Nowych KobietEra Nowych KobietSocial movement

    Working with The Assist is a pure pleasure. Tasks are delivered on time and reliably, at the highest level. We can recommend them to anyone who needs to delegate some of their responsibilities. Tasks get done much more smoothly and efficiently, with complete professionalism.

  • Hubert GuzeraHubert GuzeraEntrepreneur

    The Assist is the best assistant team you could dream of. Excellent support and a team you can trust with any task. I recommend them to everyone, because thanks to The Assist you can have much more time for the things that really matter.

Why The Assist

Not a platform. A virtual assistant agency that takes responsibility for results.

Real relief

We recruit, onboard and look after quality. You donโ€™t take on new management work.

One dedicated person

A permanent assistant who knows your style and your affairs. You donโ€™t explain everything from scratch. We have worked with some of our clients for 5 years.

Vetted people

Assistants with min. 2 years and managers with min. 4 years of experience. Only 1 in 20 people pass our recruitment.

Clear costs

A package of hours paid in advance and an hourly report. No social security, holidays, sick leave or equipment.

Full confidentiality

Contract and NDA from day one, a mailbox on The Assistโ€™s domain or yours, expenses paid from a sub-account you can fully see.

Founder supervision

Every collaboration is onboarded and supervised by Wiktoria - the standard is always the same.

Tools

If you use it, so do we

How to start

Three steps to your first delegated hour

No multi-page proposals and no weeks of waiting.

01

A 15-minute call

Book 15 minutes and tell us what youโ€™d like to hand over.

02

Meet your assistant

Within 24 h we connect you with your dedicated person. Contract and NDA from day one.

03

Delegate

WhatsApp, Slack, email - whatever you prefer. Your hours and progress are in the report.

Wiktoria Pawlak, founder of The Assist, working in her office
Wiktoria Pawlak, founder of The Assist, working in her office

A letter to entrepreneurs

On a luxury you (actually) can buy

Remote assistant and operational support for companies and entrepreneurs

For over 12 years I worked where hardly anyone looks: behind the scenes of business. I started from the basics in public administration and then went through every level: executive assistant to the board, personal assistant, executive assistant, operations manager, manager to public figures.

Because true luxury is not eight hours of someone sitting at a desk. It is results, peace of mind and a clear head.

Wiktoria Pawlak

Founder of The Assist

Get your time back for what matters to you.

FAQ

Still unsure?

Don't see your question? Message us on WhatsApp - we reply within 30 minutes during business hours.

A virtual assistant remotely takes over tasks that don't need your attention: calls, finds, books, reserves, confirms, reminds and follows up. She handles your calendar, travel, reservations, shopping and returns, bills, research and official matters.

At The Assist, it is one dedicated person with min. 2 years of experience who works on a package of hours and reports every hour worked. Entrepreneurs hand over private matters and basic company administration to their virtual assistant.

A virtual assistant carries out tasks, while a remote executive assistant takes responsibility for a chosen area of the company. An assistant has min. 2 years of experience and takes the load off you. A manager has min. 4 years of experience and takes the load off the company.

An assistant acts as your personal support in everyday matters. A remote executive assistant, also called a remote office manager, independently issues invoices, monitors payments, works with your accountant, coordinates projects and supports the team. They report outcomes, not individual tasks. If you say โ€œdo thisโ€, you need an assistant. If you want to say โ€œfrom today, this is yoursโ€, you need a manager.

The price depends on the package of hours you choose. For English-language support, all packages for a virtual assistant and a remote executive assistant are priced in EUR net, paid upfront and billed in 28-day cycles. You will find them on our pricing page: theassist.pl/en/pricing.

Yes, if you need a dozen or a few dozen hours of support a month rather than a full-time employee. You pay only for a package of hours - with no social security, equipment, holidays or recruitment. See the packages in EUR on our pricing page: theassist.pl/en/pricing.

Working with an agency gives you continuity. If your assistant gets sick, resigns or doesn't deliver, you get a replacement from The Assist team. Only 1 in 20 people pass our recruitment, and we have worked with most of our assistants for years.

From day one you have a contract and NDA, and the quality of every collaboration is overseen by the founder, who supports the assistants every day. You work with one dedicated person. When you need more, you expand the team with a remote executive assistant, a social media assistant, a project specialist or recruitment. Everything is on one invoice, and you don't waste time looking for people.

You send us an email or book a 15-minute call, and within 24 hours you meet your dedicated assistant. You hand over tasks however suits you: via WhatsApp, voice message, email, Slack or phone.

You can delegate 24/7, we work on business days from 9:00 to 17:00. Most tasks are done the same or the next business day, and deadlines for larger projects are agreed together.

From day one the collaboration is covered by a contract and NDA, and only one dedicated person has access to your data. The assistant works on a secured mailbox on The Assist's domain or yours, and pays expenses from a sub-account you have full visibility of.

We inform you in advance about any change in the team supporting you and ask for your approval.

Within 48 hours we match you with another person from The Assist team. Until then, the founder or a manager takes over the support, and onboarding is on us. The first month of collaboration does not tie you to a long-term contract.

No, but it will replace virtual assistants who don't use AI. At The Assist we work with AI tools every day to win back even more time for our clients.

Get back 10+ hours a week. No recruitment, no full-time hire, no training people from scratch.

A dedicated virtual assistant takes over your day-to-day within 24 hours. Point out the tasks - we take care of the rest.

Packages in EUR net, paid upfront in 28-day cycles.

Prefer to write? Message us on WhatsApp or email wiktoria@theassist.pl